Frequently Asked Questions

Everything you need to know about your East at Home experience.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for most items in their original packaging and unused condition. Please contact our support team to initiate a return authorization.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Currently, East at Home ships primarily within North America. We are working on expanding our logistics to reach international customers in the near future.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all East at Home products come with a 1-year limited manufacturer warranty against defects in materials and workmanship under normal household use.